FAQ

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  • 1

    How long will it take to get a reply after we send you an inquiry?

    On working days, we will reply to you within 12 hours of receiving the inquiry.
  • 2

    Are you a direct manufacturer or a trading company?

    We are a direct factory, and we also have our international trade department, we produce and sell by ourselves.
  • 3

    What products can you provide?

    We mainly produce outdoor products, children's tents, sporting goods, garden tools, pet products, and other products.
  • 4

    Which fields of application are your products mainly involved in?

    Our products cover almost the entire application field of the tent manufacturing industry, mainly including courtyard, outdoor camping, garden, home, children's toys, pets, and other industries.
  • 5

    Can you do customized products?

    Yes, we mainly do customized products, we develop and produce products according to the drawings or samples provided by customers.
  • 6

    Are you producing standard parts?

    Yes, besides customized products, we also have many kinds of products in stock.
  • 7

    What is your company's production capacity?

    We have 4 production lines, 10 processing factories, and can produce 1 million products per year.
  • 8

    How many employees does your company have, and how many of them are technicians?

    The company has more than 200 employees, including more than 30 professional technicians and 5 engineers.
  • 9

    How does your company guarantee product quality?

    First of all, we will have corresponding inspections after each process. For the final products, we will do random inspections according to customer requirements and international standards; then, we have a complete set of quality management systems, incoming material testing, machine maintenance, broken needle management, sharp tool management, finished product needle inspection records, inspection records, etc.
  • 10

    What is the payment method?

    When quoting, we will confirm with you the transaction method, FOB, CIF, CNF, or other methods. For mass production, we usually pay 30% in advance, and then pay the balance after seeing the bill of lading. Most of our payment methods are T/T, of course, L/C is also acceptable.
  • 11

    How are the goods shipped to customers?

    Usually, we ship by sea because we are in Ningbo, and we are only 280 kilometers away from Ningbo port, so sea export is very convenient. Of course, if the customer's goods are urgent, we can also transport them by air. Ningbo Airport and Shanghai International Airport are very close to us.
  • 12

    Where are your goods mainly exported to?

    Our products are mainly exported to dozens of countries such as the United States, Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, and Canada.